New Tenant Resources
At Boxer Property, we take great pride in our approach to customer service. The resources contained on this page can assist you with answers to many questions that we receive everyday from our customers and prospective customers.
COMMON FAQs
General Information and Payment Portal access
What are the building hours?
Monday – Friday, 7am-6pm; Saturday, 7am-2pm; Sundays CLOSED. See the “Building Information” video for more details.
Does Boxer Property provide after-hours HVAC?
HVAC is not provided after business hours, but the tenant can request after-hours HVAC for an additional fee. Use the ‘Maintenance Request” subject on the Tenant Center at Tenant center to place this request. Please see the “Building Information” video for more details.
What times and days can I move in or out of my suite?
We prefer that tenants move in and out of the property in non-peak times of 9:30-11:30am and 2-4pm on weekday, and anytime on weekends. See the “Building Information” video for more details.
How do I request additional keys or access cards?
Please place the request using the Tenant Center at Tenant center. See the “Tenant Center – Placing a Request” video for more information on using the Tenant Center.
How do I place a maintenance request?
Please place the request using the Tenant Center at Tenant center. See the “Tenant Center – Placing a Request” video for more information on using the Tenant Center.
How do I get janitorial services to clean my suite?
If you chose to use janitorial services during your Lease signing, the janitorial service should be vacuuming and emptying trash in your suite 5 nights a week. If you need to speak with the Property manager or Leasing Agent regarding the janitorial service, please place a request using the Tenant Center. For more information, please see the “Building Information” video.
How do I get access to the Payment Portal?
You can access the Payment Portal from the Boxer Property website’s Tenant Center at <a href=”/tenant-center”>Tenant center</a> and click “Payment Portal”. See the “Using the Payment Portal” video for more details.
How do I change or reset my password?
If you have forgotten your password, click on the Forgot Password link on the login screen. If you know your password and want to change it, go to the User Profile screen within the Portal. Refer to the Password section of the Tenant Portal Guide for details.
What is the advantage of using the Payment Portal?
We recommend all tenants use the Payment Portal to easily set up their account information, pay rent, and view billing statements. See the “Using the Payment Portal“ for more details.
How can I view my Ledger?
Once logged in to the Payment Portal, click on the “My Accounts” tab which will show ledger and any current and past due charges.
How do I print my billing statement?
Once logged in to the Payment Portal, click on the “Lease Documents” tab to view and print billing statements. This section does not contain your signed lease agreement.
On which browser can I access the Payment Portal?
The Payment Portal can be accessed on Internet Explorer, Microsoft Edge, Google Chrome, or Mozilla Firefox. We recommend using Google Chrome or Firefox.
What do I do if I receive error 500 when logging in?
Clear your cache and cookies using the appropriate steps indicated for your web browser. Once these are cleared, open a new browser window and try again.
Can I access the Payment Portal from my cellphone?
You can access the Payment Portal using the browser on your smart phone. Open your web browser, type in Tenant center, then click “Payment Portal”.
Can I pay my rent with a credit card?
As of recently, Boxer Property now accepts credit card payments in most markets. See “Using the Payment Portal” video for more information.
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